Privacy Policy

1. Introduction

This Privacy Policy explains how Melo Seafood ("we", "us", or "our") collects, uses, shares, and protects personal data when you visit our website www.meloseafood.com ("Website") or otherwise interact with us.

We process personal data in accordance with applicable European data protection laws, including the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for the processing of your personal data is:

Melo Seafood

3. Personal Data We Collect

  • Identification data: name, company name, position/title.
  • Communication data: content of your messages and enquiries.
  • Technical data: IP address, browser type, operating system, device information, access times.
  • Usage data: browsing behavior, visited pages, clicks, referring URLs.
  • Cookie data: information collected through cookies and similar technologies.

4. How We Collect Data

  • When you contact us or submit forms through our Website.
  • Automatically through cookies, analytics tools, and server logs.

5. Purposes & Legal Bases

  • Responding to enquiries: performance of a contract or legitimate interest.
  • Providing product information and offers: performance of a contract.
  • Operating and improving the Website: legitimate interest.
  • Legal obligations: compliance with EU and national law.
  • B2B direct marketing: legitimate interest (opt-out available).

6. Sharing of Personal Data

  • Service providers (hosting, IT, maintenance, analytics providers).
  • Business partners and logistics partners when necessary.
  • Public authorities when legally required.

7. International Data Transfers

When personal data is transferred outside the EEA, we ensure appropriate safeguards, including Standard Contractual Clauses or adequacy decisions, to comply with GDPR.

8. Data Retention

  • Business correspondence: retained for the duration of the business relationship and legal retention periods.
  • Enquiries not leading to cooperation: deleted after a reasonable period (e.g., 12 months).
  • Technical and analytics data: retained for 6–24 months.

9. Your GDPR Rights

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object (including direct marketing)
  • Right to withdraw consent at any time

10. Complaints

You have the right to lodge a complaint with a supervisory authority if you believe your personal data is being processed unlawfully.

11. Cookies & Tracking

Our Website uses cookies to enable basic functions and to improve performance. Non-essential cookies are used only where legally permitted or with your consent.

12. Data Security

We use appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, or loss.

13. Children’s Privacy

Our Website and services are not intended for individuals under the age of 16.

14. Policy Updates

This Privacy Policy may be updated to reflect legal or operational changes. The latest version will always be available on this page.

15. Contact

For any data protection questions or rights requests, please contact us through our Website's contact form.